Terms and Conditions of Use
By making a booking either over the phone, e mail or website, customer has verbal or written agreement, and is bound to Millie Maids' Terms and Conditions.
Minimum duration of 2 hours per cleaning visit applies for all regular domestic cleaning services.
Millie Maids can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's home. Please note that duration may vary therefore a degree of flexibility is required.
Payment must be made by transfer or cash within 7 days of a visit or services will be suspended.
A 20% deposit will be required for all end of tenancy, deep and oven cleans to book a slot in the diary
Millie Maids will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
You must make Millie Maids aware of any parking restrictions/schemes in advance, if failure to do so results in a charge these will be passed on to customer.
Millie Maids has a Public and personal liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of Millie Maids, reported within 24 hours of service date.
Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys.
Deep, one off, & end of tenancy cleans, Customer agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment.